220 Articles of Interest

What is a POP3 mailbox?

POP3 (Post Office Protocol) mailboxes allow you to receive emails sent to your domain. All of our hosting accounts come with a default mailbox and at least user editable mailboxes (the amount of which is determined by the hosting account you have).

User editable mailboxes: The user editable mailboxes can be set-up for emails that need to be kept separately from all others. For example, you may want to configure a POP3 mailbox for each member of staff within your company. These mailboxes can then be check independently of each other by their owners.

How do I retreive my email

In order to retreive your emails, you will be required to configure your email client with details of the mailboxes you want to collect email from. We have compiled a step by step guide using Microsoft Outlook Express which you may find useful. Please note that other email packages will expect the same data as outlined in the example so you should have little problems with setting up other email clients to check your mailboxes.

Microsoft Outlook Express Example

• Open MS Outlook Express and select the Tools menu option from the menu bar. A drop down menu will appear.
• Select the Accounts menu item from the tools menu. You will be presented with a dialogue box. This dialogue box is used to add new email accounts, newsgroup accounts etc.

• Click the Add button and select the mail option from the menu that appears. Another dialogue box will appear.
• Enter a friendly name for the account into the Display name text box then click the Next > button to continue.

• The next dialogue box asks for the actual email address of the account. Enter the email address as yourmailbox@yourdomain.com then click the Next button.
• The next dialogue box requests for the incoming (POP) and outgoing (SMTP) mail servers. Enter mail. for the incoming mail server and your ISP's SMTP server (e.g. mail.eidosnet.co.uk) for the outgoing mail server. Also, ensure that the POP3 server type is selected in the list box at the top of this dialogue box. Once the information has been entered, click the Next > button to continue.

• The next dialogue box asks for details of this accounts username and password. Enter the username and password for this account into the relevant text boxes then click the Next > button. Note that usernames and passwords are case sensitive so be sure to enter them correctly otherwise you will be unable to retreive your email

• To complete configuration of this account, click the Finish button. Your new account should be present in the list of currently configured internet accounts.

How do I check for new mail

To check email on the account, connect to the Internet then select the Tools -> Send and Receive -> Send and Receive All option.

We recommend that you send a test email from the account to itself to check both the POP and SMTP mail servers. By default, all email received on a vanilla MS Outlook Express installation will arrive in the Inbox. We recommend setting up mail rules for each of your accounts so that each goes into its own sub-directory within the Inbox.